This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or any of our landing pages.
Who we are
The Gentle Mind
The Harlow, 1 Cardale Park, HG3 1RZ.
Email: jamesthomas@thegentlemind.co.uk
For data protection purposes, we are the data controller of personal information collected through this website.
Information we collect
We may collect and process the following information:
• Name, email address, and phone number submitted through forms
• Information you choose to provide when contacting us
• Technical data such as IP address, device type, browser, and operating system
• Website usage data, including pages visited and actions taken
How we collect information
Your information is collected when you:
• Complete a form on our website or landing pages
• Call a tracked phone number displayed on the website
• Interact with our ads or visit the site via paid advertising
• Browse the website, where cookies and tracking technologies are used
How we use your information
We use your information to:
• Respond to enquiries and form submissions
• Track conversions and measure the performance of our advertising
• Understand how visitors use our website
• Improve website functionality and user experience
• Meet legal or regulatory requirements
Analytics, tracking, and advertising tools
We use the following third party tools to help us understand website usage and measure marketing performance.
Google Analytics
Google Analytics collects information about how visitors use our website, including pages visited, time spent on pages, and interactions. This data is anonymised where possible and helps us improve our website and marketing efforts.
Google Ads Conversion Tracking
We use Google Ads conversion tracking to measure actions taken after users interact with our adverts. This may include form submissions, page views, or other interactions.
Google Ads Phone Tracking
We use Google Ads phone call tracking to measure calls made to phone numbers displayed on our website or adverts. Call data may include the caller’s phone number, call duration, and time of call.
Microsoft Clarity
Microsoft Clarity helps us understand how users interact with our website through session recordings and heatmaps. This data shows how users navigate and engage with pages but does not include sensitive personal information.
Elementor
Our website uses Elementor to build and manage page layouts and forms. Information submitted through Elementor forms is securely stored and processed for the purposes outlined in this policy.
Cookies and similar technologies
These tools use cookies and similar technologies to collect information about your visit. Cookies allow us to analyse traffic, track advertising performance, and improve website functionality.
You can manage or disable cookies through your browser settings. Some features of the website may not function correctly if cookies are disabled.
Legal basis for processing
We process personal data based on one or more of the following lawful grounds.
• Your consent
• Performance of a contract or enquiry
• Legitimate interests in improving our services and marketing
• Legal obligations
Data sharing
We may share your information with trusted third party service providers, including analytics, advertising, hosting, and website management platforms. These providers only process data on our instructions and are required to keep it secure.
We do not sell or rent personal data to third parties.
Data storage and retention
We keep personal data only for as long as necessary to fulfil the purpose it was collected for, or to meet legal requirements. We take reasonable steps to protect your information and keep it secure.
Your rights
Under UK data protection law, you have the right to access your personal data, request corrections, ask for deletion, restrict processing, or withdraw consent at any time.
To exercise your rights, please contact us at [pp_email].
Links to other websites
Our website may contain links to third party websites. We are not responsible for their privacy policies or content.
Changes to this policy
We may update this Privacy Policy from time to time. Any updates will be published on this page and will apply from the date they are posted.
Contact us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at jamesthomas@thegentlemind.co.uk.
